This document details the steps for registering a Responder to receive SMS notifications from the HID Staff-Safety product. A “Responder” is an individual that needs to take action when a Staff-Safety Event occurs. The Staff-Safety notification may be sent to many users at one time. If the notification is not acknowledged within a specified time frame, then the system may resend the notification and may widen the distribution list.
Registering a Responder
Responders are added to the system by an Administrator through the Bluzone Staff-Safety UI. Responders are usually company employees and are using company issued mobile devices. Bluzone Staff-Safety will send an SMS message to the supplied number with a message stating:
HID Staff-Safety has added this phone number to receive Staff-Safety notifications. Reply with OK to accept Reply with STOP to opt-out
If the Responder replies with “OK”, then the phone number is enabled to receive Staff-Safety notifications from HID Staff-Safety application.
After replying with “OK”, the Responder will receive the following notification:
Welcome to HID Staff-Safety. Reply with STOP to unsubscribe this device.
Responder Opt-In
Responders must Opt-In to receive SMS messages for Staff Safety events. The Staff-Safety portal tracks a status for each registered Responder. Messages are only sent to devices that have approved the invitation to participate in Staff-Safety messages.
Staff-Safety Notification
When a Staff-Safety event occurs, the system will send the following message:
HID Staff-Safety Notification Device $DEVICE_NAME has triggered an alarm at $DEVICE_LOCATION_NAME. Press 4 to acknowledge. Press 6 to escalate. Press 9 to cancel.