RMA Terms and Conditions

NOTE: RMA process is for any HID hardware that fails warranty during the period of 1 year from the date of purchase. HID warrants that the Products will be free from material defects in materials and workmanship and will substantially conform to the applicable documentation in effect as of the date of manufacture from date of shipment by HID to CUSTOMER. THIS WARRANTY DOES NOT COVER BATTERY LIFE ISSUES RELATED TO CONFIGURING AGAINST AN UNAPPROVED BEEK TEMPLATE. Any Product that has been replaced under this Warranty Policy shall have warranty coverage for the longer of ninety (90) days or the remaining original warranty period. Not applicable after the Warranty Period has expired. Upon submitting this request HID will issue an RMA number. CUSTOMER must return the Product to HID Global HID with the RMA number clearly marked on the package. To: HID RMA # xxxxxx Suite 600 Corporate Drive Fort Lauderdale, FL 33334 USA Shipment of the Product must be made within thirty (30) calendar days from the issuance of the applicable RMA number. Any package returned to HID without an RMA number or shipped outside of the applicable RMA timeframe will be refused and shipped back to CUSTOMER. The Product must be returned to HID in a testable condition, otherwise the warranty is invalidated. This Warranty is void if the Product fails to function properly as a result of misuse, abuse, improper installation, neglect, improper shipping, damage caused by disasters such as fire, flood, and lightning, improper electrical current, use of third party firmware, interaction with non-HID products, or service other than by a HID authorized service provider. THIS WARRANTY DOES NOT COVER ANY INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO ECONOMIC LOSS, LOST PROFITS, OR LOST EARNINGS, OR ANY COSTS ASSOCIATED TO REMOVING, INSTALLING OR PHYSICALLY THE PRODUCTS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION OR EXCLUSION MAY NOT APPLY. HID GLOBAL HID PRODUCTS ARE CERTIFIED WITH FOR USE IN MANY COUNTRIES WITH THE APPROPRIATE COUNTRY CERTIFICATION AGENCIES, BUT HID GLOBAL HID CANNOT CERTIFY ALL HID PRODUCTS FOR USE IN ALL COUNTRIES. THEREFORE, IT IS THE RESPONSIBILITY OF CUSTOMER TO DETERMINE IF HIDPRODUCTS PURCHASED BY CUSTOMER CAN BE IMPORTED AND USED IN EVERY COUNTRY INTO WHICH CUSTOMER SEEKS TO IMPORT THE HID PRODUCT PURCHASED BY CUSTOMER.